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Please include a call back phone number that we can call you at. We are very prompt with our replies and will get back to you in less than 6 hours. We operate out of US EST and we reply to received emails between 8.00 am to 8.00 PM EST. We try to solve all of our customer's questions and concerns via email. If there is need to talk directly, then we will call you at the number you have provided. 

Please note that due to the current pandemic, shipments across the globe are affected. Since we source our products from across the world, our ability to ship your products to you within our stipulated time frame becomes a challenge some times. Rest assured that your products will be delivered and we request your patience for the delay. We are constantly working to have your products delivered as soon as possible. If for some reason we are not able to deliver your goods within a reasonable timeframe, we will promptly cancel your order and refund your full amount.